Shipping
Mo’s Energy Bars offers free shipping within Australia for orders over $50 AUD. For sales under $50.00 AUD, an additional a blanket surcharge of $8.50 AUD is applied.
Whilst orders are processed as soon as is possible, please allow a delay of up to five working days for orders to be shipped.
Delivery
3-5 Days*
All deliveries are made via Australia Post and may require a signature upon delivery.
*Australia Post
Mo’s Energy Bars does everything in its power to respect the delivery times indicated on the Website. We cannot, however, be held responsible for the consequences of a late delivery or the loss of a package caused by a third-party contracted to make delivery, or by you, or because of some unforeseen event.
In the event where you do not receive your package, an investigation will be conducted with the carrier and may take several days upon the receipt of your claim. During this period of investigation, no reimbursement or re-delivery will take place.
Carrier delivery times start from the moment you receive notification of order dispatch. Dispatch and delivery times are given in working days.
RETURNS
Returns
If you are not satisfied with your purchase, returns can be made within 30 days of having received your goods. Please make contact via email at mo@mosenergybars.com to arrange for an exchange or return.
We require a receipt or proof of purchase to complete your return.
If the item returned is deemed faulty, then Mo’s Energy Bars will gladly wear the shipping costs/refunds (if applicable).
Refunds
If your refund is approved, a credit will be applied to your original method of payment. Please allow two business days for processing.
Late or missing refunds (if applicable)
There is often some processing time before a refund is posted. If you have not received your refund within two business days, please contact us at mo@mosenergybars.com
Sale items (if applicable)
Only regular priced items may be refunded.
Shipping
Please mail your item to be returned to: Mo’s Energy Bars, 18/115 Oxford Street, Collingwood VIC 3066, Australia.
Shipping costs are non-refundable and at the purchaser’s expense. If you receive a refund, the cost of return shipping will be deducted from your refund.
Please note that shipping times may vary.
For expensive orders, please consider using a trackable shipping service. Mo’s Energy Bars is unable to process refunds/exchanges that are not successfully returned.